Returns, Refunds & Exchange Policy

At Grasping Fingers, we want our customers to have a satisfactory shopping experience. This policy explains our conditions for returns, exchanges, cancellations and refunds.

1. Return Period

Eligible products may be returned or exchanged within 3 days from the date of delivery.

The customer must contact us within this 3-day period.

Requests received after the applicable return period may not be accepted.

2. Products Eligible for Return or Exchange

A product may be eligible for return or exchange if:

  • The product received is damaged.
  • The product is defective.
  • The wrong product was delivered.
  • The product materially differs from the product ordered.
  • The product is missing an included component or accessory.

All return/exchange requests are subject to verification.

3. Product Condition

To be eligible for return or exchange, the product should generally be:

  • Unused.
  • Unwashed.
  • Undamaged.
  • In its original condition.
  • Accompanied by the original packaging, tags and accessories, where applicable.

Products that have been used, washed, altered or damaged after delivery may not be accepted.

4. Change-of-Mind Returns

Returns or exchanges due solely to a change of mind may be accepted only where the product is eligible for return and remains unused, unwashed and in original condition.

The final eligibility will be determined after reviewing the request and product condition.

5. Damaged or Defective Products

If you receive a damaged or defective product, contact us within 3 days of delivery.

We may request photographs or an unboxing video to assess the issue.

We strongly recommend recording a continuous unboxing video showing the package, shipping label and product while opening the parcel.

6. Wrong Product Received

If you receive a product different from the product ordered, contact us within 3 days of delivery.

After verification, we may arrange an exchange or provide another appropriate resolution.

7. Exchange

Exchange is available for eligible products.

An exchange is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution or refund, as applicable.

8. Return Process

To request a return or exchange, contact:

Email: info@graspingfingers.com
Customer Support & Inquiry: +91 63520 87557

Please provide:

  • Order number.
  • Customer name.
  • Registered mobile number.
  • Product name.
  • Reason for return/exchange.
  • Photographs or video, if requested.

Please do not send any product back without receiving return instructions from Grasping Fingers.

9. Return Pickup

Where applicable, we may arrange a return pickup through our logistics partner.

If pickup is not available at the customer’s location, we may provide alternative return instructions.

10. Refunds

If a refund is approved, it will generally be initiated after the returned product has been received and inspected, where a return is required.

Refunds will normally be made to the original payment method or through another appropriate method.

11. Refund Processing Time

Once a refund is approved and initiated, it will generally be processed within 5–7 business days.

The actual time for the amount to appear in the customer’s account may depend on the bank, payment provider or payment gateway.

12. Order Cancellation

Customers may request cancellation before the order has been processed or shipped.

Once an order has been shipped, cancellation may not be possible.

For cancellation requests, contact us as soon as possible at +91 63520 87557 or info@graspingfingers.com.

13. Shipping Charges on Returns

For returns resulting from a defective, damaged or incorrect product supplied by us, we will review and arrange the applicable return shipping process.

For other eligible returns, shipping charges may apply depending on the circumstances.

14. Non-Returnable Situations

A return/exchange may be rejected where:

  • The product has been used or washed.
  • The product has been damaged after delivery.
  • The product has been altered.
  • The product shows signs of misuse.
  • The return request is made after 3 days.
  • The product is returned without required accessories or packaging.
  • The issue is due to normal wear and tear.

15. Fraudulent or Abusive Returns

We reserve the right to investigate unusual or potentially fraudulent return activity.

Where permitted by law, repeated misuse of the return/exchange/refund process may result in restrictions on future orders.

16. Contact Us

Grasping Fingers
Email: info@graspingfingers.com
Customer Support & Inquiry: +91 63520 87557