Privacy Policy
At Grasping Fingers, operated by Jaykishan Kamleshbhai Jasani, we respect your privacy and are committed to protecting the personal information provided by customers and website visitors.
This Privacy Policy explains how we collect, use and protect information when you use our website.
1. Information We Collect
When you browse our website, contact us or place an order, we may collect:
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- Order information
- Payment transaction information
- Customer support communications
- Information voluntarily provided by you
2. Payment Information
Online payments are processed through Razorpay.
We do not intend to store complete credit card numbers, CVV numbers or other sensitive payment credentials on our own website.
Payment information may be processed by Razorpay according to its applicable security and privacy practices.
3. Automatically Collected Information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Date and time of visit
This information may be used to improve website performance, security and customer experience.
4. How We Use Your Information
We may use your information to:
- Process and fulfil your orders.
- Process online payments.
- Arrange delivery.
- Provide order updates.
- Respond to inquiries.
- Provide customer support.
- Process returns and exchanges.
- Process refunds.
- Improve our website and products.
- Prevent fraud and misuse.
- Maintain business records.
- Comply with applicable legal requirements.
5. Sharing of Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment gateway providers such as Razorpay.
- Courier and logistics companies.
- Website hosting and technology providers.
- Communication service providers.
- Analytics providers.
- Professional advisers.
- Government authorities or law-enforcement agencies where legally required.
We do not sell your personal information as a standalone product.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality and understand website usage.
Cookies may help us:
- Remember preferences.
- Improve website performance.
- Understand visitor behaviour.
- Improve customer experience.
- Support analytics and marketing activities.
You may control cookies through your browser settings.
7. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain customer information for as long as reasonably necessary for:
- Processing orders.
- Customer support.
- Business records.
- Accounting and tax requirements.
- Legal and regulatory requirements.
- Dispute resolution.
- Fraud prevention.
9. Children’s Privacy
Although our products are intended for babies and children, purchases through our website are intended to be made by adults, parents or legal guardians.
We do not knowingly collect personal information directly from children for independent purchasing or account creation.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or security of third-party websites.
11. Privacy Requests
For privacy-related questions or requests concerning your personal information, please contact:
Email: info@graspingfingers.com
Phone: +91 63520 87557
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.
13. Contact Information
Grasping Fingers
GSTIN: 24AWLPJ0805D1Z1
Email: info@graspingfingers.com
Customer Support & Inquiry: +91 63520 87557
