Shipping Policy

Grasping Fingers delivers baby and children’s products to serviceable locations across India through third-party courier and logistics partners.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays and public holidays may be processed on the next business day.

Processing may take longer during sales, promotional periods, holidays or periods of unusually high order volume.

2. Delivery Time

After dispatch, orders generally take approximately 3–7 business days for delivery, depending on the destination and courier serviceability.

Remote locations may require additional time.

Delivery timelines are estimates and may vary due to circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Any free-shipping offer will be subject to the terms displayed on the website at the time of purchase.

4. Payment Before Shipping

Grasping Fingers currently accepts online prepaid orders only.

Cash on Delivery (COD) is not available.

Orders will be processed for shipment after successful payment confirmation.

5. Order Tracking

Once an order is dispatched, tracking information may be provided through email, SMS, WhatsApp or other available communication channels.

Customers can use the tracking information to monitor the shipment.

6. Incorrect Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please ensure that the following information is correct:

  • Customer name
  • House/flat number
  • Building/street
  • Area
  • City
  • State
  • PIN code
  • Mobile number

Grasping Fingers shall not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

7. Failed Delivery

If delivery fails because the customer is unavailable, the address is incorrect, the customer refuses the parcel or the courier cannot contact the customer, the courier may make additional delivery attempts.

If the parcel is returned to us, re-shipping may be subject to additional charges.

8. Delayed Delivery

Delivery may be delayed due to circumstances including:

  • Weather conditions.
  • Natural disasters.
  • Transportation disruptions.
  • Courier delays.
  • Public holidays.
  • Strikes.
  • Government restrictions.
  • Incorrect customer information.
  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers with shipment tracking.

9. Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible at +91 63520 87557.

Please retain the original packaging and provide photographs or an unboxing video if requested.

Damaged products will be handled according to our Returns, Refunds & Exchange Policy.

10. Remote and Non-Serviceable Locations

Some PIN codes may have limited or no courier serviceability.

If delivery to a particular address is unavailable, we may contact the customer to request an alternative address or cancel the order and process an applicable refund.

11. International Shipping

Unless specifically stated otherwise on the website, Grasping Fingers currently offers shipping within India only.

12. Contact Us

For any shipping or delivery questions:

Grasping Fingers
Email: info@graspingfingers.com
Customer Support & Inquiry: +91 63520 87557